WisdomInterface

Moments that Matter: Utilities

‘Moments of truth’ are make-or-break instances along a customer’s journey that present a decision point. If executed well, the customer continues on their journey doing business with the brand; if executed poorly, it’s likely the customer will...

The Evolution of B2B Sales: Trends and Transformations

A statistical analysis of sales leaders’ perspectives on B2B sales trends, challenges and technologies B2B sales resides at the heart of a business: the intersection of companies and their customers. Despite its central role, many B2B sales teams...

How Pfizer built an application network to accelerate innovation

Life sciences companies are facing increasing pressure to provide new products to market faster than ever before while adhering to the growing number of safety and regulatory needs. Pfizer, one of the world’s largest pharmaceutical companies...

 

ITReport

Retail Finance Transformation Why Businesses Can not Afford to Wait

In this whitepaper from Workday and KPMG, learn how retail finance can adapt to sudden shifts and changing consumer needs with cloud-based systems.

5 Identity Attacks that Exploit Your Broken Authentication

ITReport 5 Identity Attacks that Exploit Your Broken Authentication Is your organization vulnerable to common identity threats? Traditional authentication methods that rely on usernames and password integrity are widely considered to be broken. As...

Der Weg zu Experience- Driven Commerce

ITReport

Der Weg zu Experience- Driven Commerce

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ITReport 10 International Expansion Mistakes to Avoid eBook The benefits of expanding internationally are endless…especially if you approach it the right way. However, there are pitfalls along the way that can slow down...

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Cloud One Cloud Operational Excellence

When it comes to cloud operational excellence, some jump to the assumption that it doesn’t require the same attention as traditional onpremises environments. But the truth is, there are many aspects that need to be...

Cloud One Cloud Migration

The conversation around making the transition to the cloud has shifted from a discussion of if to when and how. The days of only using in-house servers has become increasingly rare. A hybrid or multi-cloud strategy is...

Spotlight on the Supervisor

How to better manage teams of remote contact center agents Even before the pandemic, warehouse-sized call centers were already on their way out. A 2019 Deloitte survey found that 34% of contact centers already had...

Experience Essentials: Commerce

Experience Essentials: Commerce

ITReport Experience Essentials: Commerce A quick-start guide to growing your digital business. For the retailer who lost the sale, the story could have ended differently if they’d had the flexibility to extend the...

All the highlights, in one place

  ITReport All the highlights, in one place With such a jam-packed agenda, Summit had plenty to offer this year. We’ve pulled all the highlights together so you can revisit your favourite parts and discover...

ITReport Electronic Signatures: A Critical Enabler for the Transition to Digital Business IDC Analyst Brief (4 pages): From business to nonprofits and government services – organizations cannot afford disruption of...

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