When it comes to cloud operational excellence, some jump to the assumption that it doesn’t require the same attention as traditional onpremises environments. But the truth is, there are many aspects that need to be...
Category - Cloud
Spotlight on the Supervisor
How to better manage teams of remote contact center agents Even before the pandemic, warehouse-sized call centers were already on their way out. A 2019 Deloitte survey found that 34% of contact centers already had...
