How to better manage teams of remote contact center agents Even before the pandemic, warehouse-sized call centers were already on their way out. A 2019 Deloitte survey found that 34% of contact centers already had...
Category - ebook
How to Become a CX Superhero
Voice of the customer: all you need to know If you’ve noticed that your Voice of the Customer program is struggling to move the needle, you’re definitely not alone. It’s time to step into a larger role, one which...
