Your Guide to Next-Gen CX Connections It’s more than just email and chat. Your customers have already moved beyond First Generation digital (Email, Chat) on to Next Generation digital (Social, Messaging, Mobile...
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The key to building a customer-centric team
Your starting point is implementing a unified communications as a service (UCaaS) platform to better connect your employees and customers. However, UCaaS is only half the story. Complete the story by combining UCaaS...
2022 Guide to Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission. This eBook aims to expose the real reasons...
Metrigy 2022 MetriStar Awards: RingCentral
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics...
How to get maximum productivity from your remote teams
Five organizations that streamlined collaboration with a unified message, video, and phone solution Effective remote collaboration is achieved when communication happens naturally. This means having access to multiple...
The Innovator’s Guide to the Digital-first Contact Center
Contact center adoption and support for first-generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption...
Next-Gen Cloud Contact Centers for dummies
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become “touchless” in our post-pandemic world, touchless does not...
2022 AGENT EXPERIENCE TRENDS REPORT
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey respondents—reported an...
10 ways voice will disrupt the workplace in the next 5 years
The way businesses adapted to COVID-19 was nothing short of remarkable. Entire companies shifted from physical offices to digital workplaces overnight. They reinvented work cultures, implemented new tools, and saw their...
Unified Communications as a Service for dummies
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications, including office productivity, customer relationship management (CRM), customer care, and more...