5 motivi per passare subito al digitale Il futuro del B2B è l’e-commerce. Il 61% di tutte le transazioni B2B inizia online e secondo la ricerca è probabile che chi acquista online spenda di più. Se la tua azienda...
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The Next Generation of Students
Changing student demographics can pose big challenges to higher education institutions. The ability to adapt is key to creating a place where everyone can succeed. This report from Inside Higher Ed dives deep into what...
Considerations for consolidating call center technology
Your call center tech stack is a mess, and it’s hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop...
Customer service best practices
Make every customer interaction count Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout...
Solve your call center’s seasonal capacity problem
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there’s no way to fully standardize your business levels, you can manage changes—with proper planning. Most businesses...
Gartner MQ Digital Experience Platforms (DXP) 2020
The Gartner Magic Quadrant is a guide for buyers considering their purchasing options in a technology marketplace.Organizations are challenged with understanding and engaging with every customer at an individual level...
Strategies for Your Future-Forward Workforce
Strategies for Your Future-Forward Workforce – Stay up on the changing world of work—and ahead of your competition—by exploring these four major HR trends from the 2019 Deloitte Human Capital Trends report. Read...
Reimagining Your HCM Software Experience
Looking for a new HCM system? Don’t settle for just any vendor—find a partner to help you innovate, stay ahead, and collaborate. Read the eBook for questions to ask and criteria to assess, and learn what it’s like to...
Data Literacy for HR – A Practical Guide to Developing Workforce Insights
Putting people analytics into practice can be difficult, but this eBook outlines six key steps that can guide you through the journey. Learn how to demystify the tools and processes that help you derive insights from...
UK eCommerce Shopping Trends
How Retailers Can Win Over Shoppers in the UK, by Magento, an Adobe companyThe eCommerce industry is booming but there is more competition than ever. So how do retailers win over British shoppers? What makes customers...