ITReport New eBook shares 14 innovative personalization ideas for the digital-first customer Digital personalization is now a powerful CX differentiator. This eBook shows you how to: Seamlessly identify the same...
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Case study: ITDS and Sylectus by Omnitracs
Case study: ITDS and Sylectus by Omnitracs As ITDS began its growth trajectory, it realized that to continue providing the same outstanding service its customers had come to expect, it would need to add people to...
Pedal to the metal: A guide for small-midsize trucking operations to accelerate business
Pedal to the metal: A guide for small-midsize trucking operations to accelerate business Trucking operations are the lifeblood of America’s network of roads. Despite being an industry that supports commerce in every...
Beyond the Dashboard: Answer any question about your data in minutes
Beyond the Dashboard: Answer any question about your data in minutes Traditional dashboards are wonderful for high-level overviews and easily digestible information. They’re not great for getting the information you...
Alvaria Real Time Optimizer™
Alvaria Real Time Optimizer™ Designed to integrate seamlessly with Alvaria Workforce, Alvaria Real Time Optimizer allows contact centers to process high-volume data in real-time to intelligently determine — and direct —...
Alvaria Automate™ Unattended
Alvaria Automate™ Unattended Put an end to monotonous operations and focus on tasks that are more valuable to your organization with Alvaria Automate Unattended Robotic Process Automation (RPA) software solution...
Automate Your Path to Success with Productivity
Automate Your Path to Success with Productivity Alvaria Automate™ Attended and Alvaria Automate™ Unattended allow contact centers to optimize normal and repetitive operational activities and automate error-prone tasks –...
Alvaria Automate™ Attended
Alvaria Automate™ Attended Through robotic process automation (RPA), Alvaria Automate Attended enables your workforce and robots to work side-by-side to take on and administer routine and mundane tasks. Put the power of...
Employee Engagement: The Key To Great Customer Experiences
Employee Engagement: The Key To Great Customer Experiences In order to achieve sustained performance improvements, agents need clear goals against which to benchmark their performance. They also need consistent...
Delivering Enterprise Value
Delivering Enterprise Value Sample Return on Investment (ROI) for an Alvaria Workforce Solution. Maximizing contact center efficiency is critical to delivering great customer experience while minimizing operating costs...