WisdomInterface

What your employees need to keep your customers happy

In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up. But if you looked at the highest-performing businesses in the world today, you’ll notice that customer satisfaction goes beyond frontline contact center agents.

Like Starbucks, modern-day organizations are starting to realize that in order to be a customer-centric organization, you need to focus on employees first.

Read the complete ebook to find out more.

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