It’s easy to confuse the concept of the reliability of a cloud communications solution with the related—but different—concept of availability. Let’s try to simplify it.

Let’s start with availability. Cloud software—despite many advances—isn’t quite perfect. Solution providers sometimes need to take solutions offline for short periods to do maintenance (sometimes known as a scheduled outage). And sometimes, circumstances outside the provider’s span of control can take a system down (natural disasters, for example).

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