Your Guide to Next-Gen CX Connections It’s more than just email and chat. Your customers have already moved beyond First Generation digital (Email, Chat) on to Next Generation digital (Social, Messaging, Mobile...
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3 ways to use digital communication channels for collections
Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of...
The Innovator’s Guide to the Digital-first Contact Center
Contact center adoption and support for first-generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption...
Next-Gen Cloud Contact Centers for dummies
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become “touchless” in our post-pandemic world, touchless does not...
Enhancing Teams with Enterprise-Grade Telephony
RingCentral Cloud PBX for Microsoft Teams Enterprises looking to optimize their Microsoft Teams investment can leverage RingCentral Cloud PBX for Microsoft Teams to provide the enterprise-grade cloud PBX system their...
Evaluating Enterprise Telephony for Microsoft Teams
While Teams includes several collaboration essentials, telephony isn’t one of them. Tools like team messaging and video conferencing are readily available, but Teams requires a separate solution to enable workers to...
Understanding Business Continuity
If there’s one thing the last few years have shown, it’s that disasters can strike at any moment. The COVID-19 pandemic was a harsh lesson that despite even the best strategies, “business as usual” can be upended in an...
Understanding Reliability
It’s easy to confuse the concept of the reliability of a cloud communications solution with the related—but different—concept of availability. Let’s try to simplify it. Let’s start with availability. Cloud...
Unified Communications as a Service for dummies
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications, including office productivity, customer relationship management (CRM), customer care, and more...
Security: What to Look for in a UCaaS Provider
Zero Trust requires a scalable, standards-based security model When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the...