CX leaders rely on new industry tactics to gain competitive advantage and avoid falling behind. To ensure exceptional customer engagement there is a need to balance self-service and human interactions, effectively master omni-channel strategies, and take advantage of new technologies like AI/ML. Customers expect seamless and frictionless experiences, and with the tools available to CX leaders today this is nowhere near impossible.
Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, to learn ways to gain actionable insights & methods to increase customer engagement. In this webinar, we’ll discuss:
- Mastering omni-channel solutions and creating seamless journeys between AI and human agents
- Leveraging Chatbots/AI technology to enhance the brand-to-consumer relationship
- Balancing self-service and human interaction
- Using data-driven insights to improve customer experience
- Managing the heightened expectations of today’s customer