WisdomInterface

The State of the Contact Centre: 8 Insights Shaping the Future of CX

Customer experience is more than a moment—it’s a mindset. Your peers are investing to extend the CX mindset to every corner of their organisations. Success leads to customer satisfaction, growing revenues and stronger reputations. But the wrong investments can send KPIs spiraling downward.

How are companies like yours addressing the CX challenge? 8×8 commissioned Hanover Research to study how companies are prioritising cloud versus on-premise, integrations versus security, agent development versus self-service, features versus price and much more. The results are revealing.

We summarised the insights of hundreds of professionals in companies from small to large, on two continents, in six major industrial sectors. How does your contact centre strategy compare?

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Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

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We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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      Subscribe for more insights



      By completing and submitting this form, you understand and agree to WisdomInterface processing your acquired contact information as described in our privacy policy.

      No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.