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The State of Customer Engagement Report

Every company is looking for ways AI can make their tech stack more effective and efficient. But are brands really seeing the return on investments when it comes to AI?

Twilio’s fifth-annual 2024 State of Customer Engagement Report reveals that customer data, or lack thereof, is the key to capturing ROI when implementing AI within marketing campaigns and more.

Check out the report to learn more about:

  • Global insights from 6,300 consumers and 4,700 business leaders in 18 different countries
  • Benefits brands are seeing from using AI to personalize
  • Actionable takeaways your business can use to improve engagement
  • Best practices from top brands
  • And more!
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Who We Are

Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

What We Do

We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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      Subscribe for more insights




      By completing and submitting this form, you understand and agree to WisdomInterface processing your acquired contact information as described in our privacy policy.

      No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.