State of Service
Insights and trends from over 8,000 customer service professionals worldwide
For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine:
- How service organizations continue to adapt to an ever more digital-first environment
- How economic uncertainty is impacting plans for investments in people, processes, and technology
- The evolving role of field service in overall customer service strategies
- Approaches to talent management and development in a challenging labor market
Go through this report to learn more.