How to Become a CX Superhero

Voice of the customer: all you need to know

If you’ve noticed that your Voice of the Customer program is struggling to move the needle, you’re definitely not alone.

It’s time to step into a larger role, one which recruits and relies on the support of colleagues outside of CX — and maybe even outside your company — so you can free up more time and empower your CX team to focus on higher-value actions that produce ROI.

In this e-Book, you’ll learn 4 big steps to transform CX practitioners from process-driven administrators into action-oriented CX evangelists. Plus, take our quick CX practitioner quiz to help you optimize your processes.

Included in this e-Book:

  • How to create cross-functional accountability
  • How to facilitate improvement initiatives
  • How to teach employees about their roles and contributions

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