Voice of the customer: all you need to know
If you’ve noticed that your Voice of the Customer program is struggling to move the needle, you’re definitely not alone.
It’s time to step into a larger role, one which recruits and relies on the support of colleagues outside of CX — and maybe even outside your company — so you can free up more time and empower your CX team to focus on higher-value actions that produce ROI.
In this e-Book, you’ll learn 4 big steps to transform CX practitioners from process-driven administrators into action-oriented CX evangelists. Plus, take our quick CX practitioner quiz to help you optimize your processes.
Included in this e-Book:
- How to create cross-functional accountability
- How to facilitate improvement initiatives
- How to teach employees about their roles and contributions