New Dimensions of Change: Building Trust in a Digital Consumer Landscape

A critical business need has emerged during the COVID-19 pandemic. In a global report we just released today, 85% of executives surveyed said that smooth digital transactions are “essential to business survival” — but nearly two-thirds of companies reported glitches after changing their digital transaction processes.­

­This report from the Economist Intelligence Unit, sponsored by TransUnion, analyzes survey results from over 1,600 executives across 12 markets globally to determine the perceived impacts of emerging technologies on fraud prevention, economic inclusion and consumer privacy.­ ­

Download the complete results and analysis for insights into how companies are managing growth and risk. The study also highlights common long-term digital initiatives for fostering consumer trust — including a focus on these key topics:

  • National digital ID programs and biometric authentication as central components of economic mobility
  • The benefits and challenges of artificial intelligence, which has become synonymous with digital transformation
  • The critical role that super-apps and digital wallets will play in the future of digital commerce


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