AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.
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An introduction to AI in customer service
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how...
The future-ready manufacturer – Unlocking the potential of digital transformation
The future-ready manufacturer – Unlocking the potential of digital transformation A 2023 global survey led by ServiceNow and Dynata found manufacturers have greater opportunities to drive priority outcomes across...
Smart Industry Report: GenAI in Manufacturing
Smart Industry Report: GenAI in Manufacturing Manufacturing executives face multiple supply chain challenges. These include navigating supply chain disruptions, handling labor shortages, and dealing with organizational...
An introduction to AI in customer service
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how...
Customer insights – digital transformation stories for manufacturing
Customer insights – digital transformation stories for manufacturing At ServiceNow’s Knowledge 2023 event, attendees were thrilled by presentations showcasing how our customers are building the future of business...
Fireside Chat: Security Priorities for a Productive Hybrid Workforce
Fireside Chat: Security Priorities for a Productive Hybrid Workforce Protect against phishing, malware, ransomware, and other cyberattacks. Every Google product is designed for safety. It’s our responsibility to protect...
Safer with Google Workspace
Safer with Google Workspace Protect against phishing, malware, ransomware, and other cyberattacks. Every Google product is designed for safety. It’s our responsibility to protect your privacy and security in every...
Fireside Chat with Southern Cross Care
Fireside Chat with Southern Cross Care Only Google Workspace includes the familiar apps that over 3 billion users know and love, with intelligent capabilities for work. And at the heart of our innovations is the people...
Fireside Chat with Southern Cross Care
Fireside Chat with Southern Cross Care Only Google Workspace includes the familiar apps that over 3 billion users know and love, with intelligent capabilities for work. And at the heart of our innovations is the people...