Digital technology is disrupting every industry and resetting customer expectations. Today, customers want—and increasingly expect to have— the ability to conduct business with the speed, convenience, and simplicity of...
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Security Built to Work Outside the Perimeter
ITReport Security Built to Work Outside the Perimeter 3 Reasons to Choose Adaptive Multi-Factor Authentication The world is on the move, and your end users are no exception. It’s time to have a security plan that is...
5 Identity Attacks that Exploit Your Broken Authentication
ITReport 5 Identity Attacks that Exploit Your Broken Authentication Is your organization vulnerable to common identity threats? Traditional authentication methods that rely on usernames and password integrity are widely...
Meet evolving government needs with Citizen 360 and MuleSoft
In order to solve the challenges created by issues like PPE shortages, insufficient testing capabilities, and an increase in individuals claiming unemployment benefits, public sector IT teams need to unlock data from...
One-minute Whitepaper: 5 Arguments to Justify Your Identity Spend
ITReport One-minute Whitepaper: 5 Arguments to Justify Your Identity Spend Secure infrastructure is vital to protect any company’s plans for revenue generation and business expansion, but competing priorities make the...
Spotlight on the Supervisor
How to better manage teams of remote contact center agents Even before the pandemic, warehouse-sized call centers were already on their way out. A 2019 Deloitte survey found that 34% of contact centers already had...
Transforming the manufacturing value chain with APIs
How Airbus, Univar, and ABB have digitally transformed with an API strategy Manufacturers have significantly improved value chain performance over the past 20 years, boosting industry productivity by 47%. However...
What your employees need to keep your customers happy
In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up. But if you looked at the highest-performing...
Digitizing Airbus’ global supply chain through APIs
An Airbus A380 is made up of 7 million different pieces with each piece coming from different parts of the world including Germany, Spain, UK, and France. Assembling the final plane requires support from various IT and...
How Pfizer built an application network to accelerate innovation
Life sciences companies are facing increasing pressure to provide new products to market faster than ever before while adhering to the growing number of safety and regulatory needs. Pfizer, one of the world’s...