For most organisations, digital transformation isn’t about disruption, it’s about survival. Companies that aren’t actively driving the automation of business processes, reduction of costs and customer experience...
Category Modules
2021 APAC CX Maturity Report
The COVID-19 pandemic has forced organisations to rethink their business models, accelerate their digital transformation programs and respond to rising customer expectations. Working as a high-octane accelerant, it has...
Transformando la forma en que las empresas de servicios públicos se ponen en contacto con sus clientes
Quadient ayuda a las empresas de servicios públicos a mejorar el servicio al cliente y reducir los costos al integrar de forma sencilla diversos sistemas para ofrecer comunicaciones dinámicas y bastante individualizadas...
Why Your Platform Needs a Creative API — and 8 Questions to Ask Before Choosing One
When your users see an “upload media” button, they should be on the brink of creating something incredible — but too often, they see that button and get stuck. What if they don’t have the perfect photo for an ad...
Unifique la comunicación con sus clientes
Una plataforma, comunicaciones ilimitadas Año tras año, proyecto tras proyecto y tendencia tras tendencia, su empresa ha reunido inadvertidamente una gran colección de sistemas de comunicación. Lo que parecía ser una...
Adobe Digital Economy Index
ITReport Adobe Digital Economy Index Adobe’s Digital Economy Index (DEI) is a global economic measure for the 21st century that more quickly, comprehensively, and internationally measures the increasing...
6 Steps to Use Live Video for Effective Company Events
ITReport 6 Steps to Use Live Video for Effective Company Events Reaching all your employees in one place when they don’t all work in one place has always been a challenge. The shift to hybrid teams working from home, in...
How 9 Companies Keep Their Hybrid Workforce Connected
ITReport How 9 Companies Keep Their Hybrid Workforce Connected An increasing number of companies are moving to a mixture of office-based, remote and frontline employees. Making sure these hybrid teams are also healthy...
7 Must-Do’s to Connect and Empower Frontline Workers
ITReport 7 Must-Do’s to Connect and Empower Frontline Workers Frontline workers are often closer to customers than their own leadership. That means they’re perfectly positioned to deliver great customer experiences –...
Deskless Not Voiceless 2020
ITReport Deskless Not Voiceless 2020 When the COVID-19 pandemic struck, many frontline employees – including store managers, shop assistants and fleet managers – were hailed as ‘heroes’. But how valued do...