RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey respondents—reported an...
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10 ways voice will disrupt the workplace in the next 5 years
The way businesses adapted to COVID-19 was nothing short of remarkable. Entire companies shifted from physical offices to digital workplaces overnight. They reinvented work cultures, implemented new tools, and saw their...
Unified Communications as a Service for dummies
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications, including office productivity, customer relationship management (CRM), customer care, and more...
Security: What to Look for in a UCaaS Provider
Zero Trust requires a scalable, standards-based security model When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the...
7 benefits of switching from on-premises PBX to the cloud
7 reasons to switch your on-premises PBX to the cloud. Businesses going remote or hybrid require more than what an on-premises PBX can provide.
What your business needs for a hybrid and remote-first workplace
Remote and hybrid work are here to stay, and employees will want to work their way—in the office, at home, and anywhere. How do leaders support this new style of work? Give workers the flexibility to choose how they...
Checklist: How good is your communications system?
Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system plays a key role in keeping your teams connected and your customers happy...
Composable Communications Is The Cloud’s Next Big Thing
Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless of company size, vertical market or geography—shifted to a digital-first model to adapt to a world...
2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on...
Hybrid Work: Why it’s time to move your on-premises PBX to the cloud
It’s clear that the future workforce will be hybrid, with some workers in the office, some working remotely, and some a combination of the two. And with these rapidly changing needs, businesses realized just how vital...