Optimizing Your Modern Contact Center: A Self-Assessment Guide Optimizing agent performance and customer experience in a modern call center presents a unique set of challenges. The rise of the virtual call center and...
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Alvaria Recognized for 2021 Customer Value Leadership
Alvaria Recognized for 2021 Customer Value Leadership North American Outbound Campaign Management Industry Excellence in Best Practices Frost & Sullivan applies a rigorous analytical process to evaluate multiple...
Improve Customer Loyalty with Intelligent Outbound Strategies
Improve Customer Loyalty with Intelligent Outbound Strategies While outstanding proactive engagement strategies can have a powerful impact on customer loyalty, many businesses struggle to differentiate their proactive...
Four Technology Trends Shaping Modern Contact Centers
Four Technology Trends Shaping Modern Contact Centers Technology is changing the way organizations deliver great customer experiences. Here are four trends you need to know. The business landscape is evolving at a...
Sekure Merchant Solutions
Sekure Merchant Solutions Conquering Agent Attrition by Elevating the Employee Experience Sekure Merchant Solutions is a leading provider of merchant processing solutions. Servicing over 20,000 businesses monthly...
Hoist Finance: A Multi-National Financial Service Company
Hoist Finance: A Multi-National Financial Service Company Hoist was looking for a solution to increase the outbound penetration rate and outbound efficiency to increase the talk time and successfully engage with an...
Your Organization’s Compliance Readiness
Your Organization’s Compliance Readiness In October 2020, the Consumer Protection Financial Bureau (CFPB), issued new rules augmenting the protections of the FDCPA. These rules update parameters within which outbound...
Untangling the Cybersecurity Alphabet Soup From EDR, SIEM, and SOAR to XDR
Untangling the Cybersecurity Alphabet Soup From EDR, SIEM, and SOAR to XDR The cybersecurity industry is awash with jargon, abbreviations, and acronyms. As sophisticated attack vectors multiply, from endpoints to...
Trend Micro Builds Connected Threat Protection for Together Housing Association
Together Housing Association is one of the largest organisations of its kind in the north of England, managing over 37,000 homes across the region. As a non-profit, all the money it makes is invested back into the...
MITRE Engenuity™ ATT&CK® Evaluation
MITRE Engenuity™ ATT&CK® Evaluation MITRE has become the common language of EDR and is the de facto way to evaluate a product’s ability to provide actionable information to the SOC. The 2022 Enterprise ATT&CK...