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Sekure Merchant Solutions

Conquering Agent Attrition by Elevating the Employee Experience

Sekure Merchant Solutions is a leading provider of merchant processing solutions. Servicing over 20,000 businesses monthly, Sekure has experienced substantial growth of 300%+ over the last 10 years. Their business requires significant outbound calling activity with almost 120,000 calls a day made across multiple locations. Headquartered in Montreal, Canada, and founded in 2006, Sekure is on the forefront of leveraging technology to improve productivity and operational efficiency and to turn their culture into an employee-centric environment.

Read on to learn how one organization leveraged game mechanics to creatively reduce employee attrition across the ever-changing generational spectrum and used those recouped savings to fuel their growth.

About Alvaria

Alvaria helps organizations efficiently manage and engage the modern workforce and connect compliantly with customers and prospects. Our open, innovative multi-platform is purpose built for two core competencies: a feature-rich, intuitive, and intelligent workforce engagement management platform, and a multi-channel proactive compliant outreach platform. Alvaria, the result of the merger of world leaders – Aspect Software and Noble Systems – is proudly celebrating 50 years in business reshaping customer and employee experience.

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Who We Are

Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

What We Do

We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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      By completing and submitting this form, you understand and agree to WisdomInterface processing your acquired contact information as described in our privacy policy.

      No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.