Elevate your hybrid cloud security This Enterprise Strategy Group infographic, sponsored by Red Hat, discusses the need to consistently apply security controls and processes across different cloud platforms, how...
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Boost hybrid cloud security and consistency
Boost hybrid cloud security and consistency While hybrid cloud continues to be the most common cloud strategy for organizations, the IT challenges of managing growing hybrid cloud architectures are becoming increasingly...
2022 Guide to Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission. This eBook aims to expose the real reasons...
The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions
Faced with the challenges of continuing to run contact centers in an environment decimated by coronavirus, many businesses urgently implemented business continuity plans which involved remote working. As the pandemic...
The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions
Faced with the challenges of continuing to run contact centers in an environment decimated by coronavirus, many businesses urgently implemented business continuity plans which involved remote working. As the pandemic...
Achieving Personalized Contact Center Experiences
One of the biggest barriers to personalization in the contact center is being able to manage the ever-increasing number of channels being used. Overseeing communications across multiple social sites. live chat...
15 Statistics That Show How Gen Z are Changing Customer Service
Gen Z is on the rise, and just like Millennials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relevant. Download this...
Empowering Utility Suppliers
ITReport Empowering Utility Suppliers To Better Support Agents and Consumers Amid Disruption The utilities industry is facing one of its most challenging periods yet. Economic conditions have put the sector on the front...
Breaking Down Predictable Pipeline
How marketing and sales can align to drive real, measurable and predictable results It takes the effort of an entire organisation to achieve quarterly revenue targets, but achieving those targets consistently to ensure...
2023 Digital Engagement Benchmarks
How webinars and content experiences performed in 2022 and what marketers can look forward to in 2023 B2B buying, marketing and selling has never been more complex. In fact, Forrester’s latest research on B2B buying...