The remaking of manufacturing

Creating great experiences that fuel loyalty and differentiation

With a growing global footprint and a drive to disrupt the market it helped build, Stanley Black and Decker needed a solution to be closer to their end users and improve the post-purchase experience. They needed to centralize global data in order to drive improvements in their business.

Stanley Black and Decker needed a support solution that:

• Provided omnichannel support across chat, phone, email and self-service.
• Gave them the ability to easily tailor it to their business.
• Unified their diverse global teams and provided multilingual support.