New Expectations, New Challenges – Are You Ready?

COVID-19 transformed how public sector and higher education institutions operate – seemingly overnight. From remote service delivery to hybrid working, organisations had to rapidly adapt to rising expectations from both staff and citizens.

But now that the immediate crisis has passed, the question remains: what comes next?

SAP Concur’s “New World of Work” report explores how institutions are navigating post-pandemic realities and how digital technology can enable more flexible, efficient, and sustainable ways of working.

Inside, you’ll find insight into:

• How the pandemic reshaped working models across government and education
• What staff now expect from their workplace environment
• The pros and cons of new hybrid and decentralised practices
• Digital strategies to support continuity and workforce satisfaction

Whether you’re updating workplace policies or future-proofing service delivery, this guide offers a timely lens on what matters most to your organisation.