Agent experience can make or break your contact center. With attrition rates as high as 45% and agent engagement at a paltry 27%, companies can no longer ignore the human cost of delivering high-level customer service in an increasingly demanding and stressful environment. Fortunately, there’s a solution: real-time agent assistance, powered by AI and automation.

This comprehensive guide offers contact center executives an in-depth look at:

• The top causes of agent attrition and the impact of agent disengagement
• Agent assistance use cases with the biggest impact on retention and productivity
• What to look for in a solution and how to choose the right vendor