Modernizing Your Contact Center with Remote Connectivity

The need to work from home poses special challenges to contact centers that are used to hosting a large number of agents working in the same location, all protected by an enterprise-grade firewall and connected to high-quality MPLS data connections.

In this whitepaper, we will explore how to employ remote connectivity to enable contact center agents to work from home while allowing customers to communicate, over the internet, with the contact center directly from their computers and mobile devices.