Technology is meant to make our lives easier and more efficient. When it’s done right, it can accelerate and transform the way individuals and businesses operate. So, when it comes to something as essential as communications, the technology can make or break an organization’s productivity.
In today’s fast-paced business environment, businesses can’t afford to miss a call. Communications technologies have expanded to include collaboration tools, as well as basic and advanced voice functions, like ‘on-the-fly’ call routing. Add to that the growing need for anywhere, anytime access to voice and collaboration tools and organizations end up with the perfect storm of complexity and lost productivity — just the opposite of what they are aiming for.