WisdomInterface

Managing work-from-home contact center agents

Best Practices and Readiness Guide for Success

Our cloud capabilities allow agents to work from anywhere and still function as a cohesive team from a system management, agent supervision, and even customer standpoint. And with the collaborative tools available through RingCentral MVP, working from home does not mean working in isolation for your agents. Use team messaging, calling, and video meetings to build connections and have those one-off conversations that are needed to solve the hard customer questions.

But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation. Your contact center must also have a business continuity plan for other resources to make remote work a functional reality. RingCentral Contact Center™ has prepared the following Remote Agent Checklist to help you prepare in the event your workforce is forced to work from home.

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Who We Are

Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

What We Do

We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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      Subscribe for more insights





      By completing and submitting this form, you understand and agree to WisdomInterface processing your acquired contact information as described in our privacy policy.

      No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.