Aragon Research breaks down the advantages of this new technology

“Contact center providers who have no plan for Copilots should be re-evaluated. Enterprises that effectively deploy Copilots will have a CX advantage.” Jim Lundy, President of Aragon Research.

The convergence of conversational and generative AI technologies is giving birth to the rise of CX Copilots. This tool can revolutionize the way consumers interact with businesses, and Aragon Research has the insights to help you take the right first steps.

Learn how:

• Copilots in the contact centers provide real-time guidance for agents and performance insights for supervisors.
• Copilots automate tasks, offer instant knowledge, and speed up issue resolution, enhancing operational efficiency.
• Copilots tailor solutions to industry needs from banking to healthcare, ensuring versatile applications across sectors.
• Copilots create a competitive advantage, guiding enterprises to optimize customer experiences effectively.