The insatiable Gen Z consumer, the effectiveness of back-in-stock campaigns, the role of in-person interactions in building loyalty, and a future where the human touch competes against AI. These are just a few of the themes explored at Conversations in Commerce LA: a fireside chat about customer retention.

In the live recording, you’ll hear from four leading women in ecommerce. This rich dialogue, produced by Diff, a VML Company in partnership with Shopify, Loop, and Klaviyo, offers invaluable insights for anyone looking to deepen their understanding of customer retention.