WisdomInterface
WisdomInterface
CloudReport

IDC Front-Office Conversational AI MarketScape

IDC MarketScape named Google a Leader in the 2025–2026 report for Conversational AI Platforms in Front-Office Use Cases

In this report you will learn:

  • Why Google is a Leader in the Conversational AI Platforms for Front-Office Use Cases market
  • How the Customer Engagement Suite with Google AI supports a wide range of front-office use cases, from customer self-service and agent assist to sales and presales/marketing
  • The current state and future of the Conversational AI market for the front office

CloudReport

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