How to Become a CX Superhero
Voice of the customer: all you need to know
The great news is that this pattern can change. If CX practitioners can recognize the need to tap into externally provided support on the process side of things, they’ll be able to see their value again, freeing themselves up to spearhead change to create some real actionable outcomes – which is exactly what companies with the most successful VOC programs are known for.
It’s time to step into a larger role, one which recruits and relies on the support of colleagues outside of CX — and maybe even outside your company — so you can free up more time and empower your CX team to focus on higher-value actions that produce ROI.
In this e-Book, you’ll learn 4 big steps to transform CX practitioners from process-driven administrators into action-oriented CX evangelists. Plus, take our quick CX practitioner quiz to help you optimize your processes.
Included in this e-Book:
- How to create cross-functional accountability
- How to facilitate improvement initiatives
- How to teach employees about their roles and contributions