For workflows to work, they need to flow smoothly. When the orchestration and coordination is done manually, your customer is in for a bumpy ride. And, historically, that’s how it’s been. The experience has been inefficient, inconsistent, and slow, leading to customer frustration.
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen in an instant and without warning. So, it’s critical to be able to adapt and rise to the challenge.
Throughout this book you’ll see stories from organizations who tackled complex challenges with workflows. While the problems are different, they all pushed forward and took the lead on their own digital transformation and, with the help of ServiceNow, unlocked impressive results.