ITReport The Buyer’s Guide for Securing the Internal Environment With a Small Cybersecurity Team The ultimate checklist to ensure your boutique security team provides comprehensive protection against breaches...
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Take your network to remote workers with Enterprise at Home
ITReport Take your network to remote workers with Enterprise at Home Having a great network in the office is no help if your workers are remote. You aren’t alone. Organizations globally find themselves in a...
Discover Why You’re Ready for AIOps
ITReport Discover Why You’re Ready for AIOps Find out how to get there. Did you know that 64% of IT Professionals don’t feel confident in their ability to evaluate AIOps technology? If you want better business...
“Game Over Wi-Fi 6” said 5G
ITReport “Game Over Wi-Fi 6” said 5G Is this true? Get the answers to this and other key questions from the world’s #1 Wi-Fi vs 5G expert. In this recorded webinar with Dean Bubley Disruptive Analysis, you’ll find out:...
Content Syndication MasterclassOriginally Aired 5th May 2021
Overview Content syndication programs don’t have to be plagued by poor lead quality. At EIMS we’ve been refining our approach to content syndication for over a decade, and are excited to share our best practice. About...
Moments that matter: Critical Touchpoints that make or break the Customer Experience
“IT TAKES 12 POSITIVE MOMENTS OF TRUTH TO COUNTER ONE FAILED MOMENT.” ‘Moments of truth’ are make-or-break instances along a customer’s journey that present a decision point. If executed well...
Moments that matter in Banking
‘Moments of truth’ are make-or-break instances along a customer’s journey that present a decision point. If executed well, the customer continues on their journey doing business with the brand; if executed poorly, it’s...
What is Customer Communications Management (CCM)?
One platform. Unlimited channels.
Centralized management of customer communications to improve the creation, delivery, storage and retrieval of customer communications across a variety of channels.
Personalizing Customer Communications at DBS
How DBS Bank is prioritizing ‘Humanistic Banking’ in the wake of the COVID crisis Digital transformation has changed the world of communications. The new reality due to COVID-19 has further amplified the...
A Practical Guide to Getting Started with Customer Journey Orchestration
There’s an alphabet soup of terms that have emerged in the customer journey mapping arena. As if the concept of customer journey mapping itself wasn’t confusing enough because people define and execute it...