Artificial Intelligence for an Omnichannel World

Great customer experiences are built on great customer journeys but in an omnichannel world, journeys can easily lead to wrong turns. Today, CX practitioners know the secret to creating a positive customer experience lies in the vast amounts of complex data their omnichannel contact centers generate. This report by CX Network examines how AI-driven analytics fuels improved CX by:

• Extracting valuable insights from customer data
• Leveraging advanced technology to analyze speech, text, journey, and sentiment
• Understanding the root causes of common service issues and how to address them.