A Major Retailer’s Secret to Safe, Streamlined BOPIS

Based on comparison studies, a major retailer wanted to improve its BOPIS attended in-store pick-up wait time. While they were able to deliver 16% of orders in less than 2 minutes, only 52% of orders were ready in 4 minutes. They also had room for improvement in their qualitative scores with secret shoppers.

Find out how this retailer leveraged Buy Online, Pick-up in Locker (BOPIL®) to:

  • Provide a special, safe, and streamlined BOPIS experience for their customers
  • Eliminate wait times by reducing order pick-up time to an average of 30 seconds
  • Improve their BOPIS LTR score by 40% in less than a year

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