Driving Differentiation in Last Mile Delivery

Digitalization Insights for the C-Suite

Customer delivery is the most memorable part of the online experience, but also the hardest to get right. And despite delivery volumes increasing exponentially during the pandemic, people received them mainly at home with little or no contact. The challenge will come when the norm of DIFOT (delivered in full, on time) returns when people are no longer at home. How will high demand and customer service levels be met?

However, the last mile challenge is a clear opportunity to gain a competitive edge if consumer expectations are carefully balanced against profitability and innovation against return on investment.

Check out this whitepaper to learn about how digitalization will add more value to last mile delivery.