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Tendencias digitales de 2020



Tendencias digitales de 2020

El décimo informe anual de Tendencias digitales que elaboran Econsultancy y Adobe muestra que las organizaciones de Europa, Oriente Medio y África (zona EMEA) han adoptado la idea de que el crecimiento está muy vinculado a su capacidad para gestionar y mejorar la experiencia del cliente (CX).

Las empresas de EMEA consideran la optimización de la experiencia del cliente (CX) la oportunidad más importante para el año 2020, ya que los líderes empresariales se han dado cuenta de que su capacidad para ofrecer experiencias completas y sencillas es una necesidad comercial.



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