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State of Systems of Agreement 2020

Agreements are foundational elements of any business, but agreement processes are still largely manual and hampered by inefficiencies. In fact, 9 out of 10 organisations are burdened by manual agreement processes that lead to poor customer experiences, project delays and increased costs.

This study, conducted by Forrester Consulting on behalf of DocuSign, combined quantitative surveys and qualitative interviews to research modern agreement processes across the world. Here are some of the key findings:

  • Leaders are moving past simple eSignature optimisations, blending in pre-and post-signature activities to create a powerful automated workflow
  • Customer experience remains a top agreement priority for the second year in a row
  • Digital tools are being increasingly adopted, but incomplete vision and poor integration result in a disorganised stack of ineffective point solutions

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Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

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We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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