The global pandemic demonstrated that businesses can and must adapt to changing circumstances in an emerging crisis. This became evident when organizations, no matter the size, allowed employees to work from home, reporting to the office only when necessary. While there were already glimpses of mainstream remote work before the advent of COVID-19, the public mandates for physical distancing revolutionized the way people can do their jobs.

In this guide, we present how unified communications can serve as the backbone of hybrid work, helping organizations adapt to changing circumstances in times of crisis. By investing in practices and tools that enhance the hybrid working experience for their employees, business leaders will be able to better secure their companies’ long-term success, and become resilient to shocks and uncertainty.