6 Best Practices for Communicating the Business Value of IT
RELEASED: JUN 27, 2024 |
LENGTH: 6 PAGES |
LANGUAGE: ENGLISH |
RESOURCE: WHITEPAPER
Are business unit (BU) stakeholders asking questions like, “Why is IT so expensive?”, “Why are costs increasing?”, and “Shouldn’t we move to the cloud?” Do they see technology expenses as your IT costs—not as investments that empower their business? IT costs are ultimately driven by BU choices regarding consumption of and investment in IT offerings. But when BUs lack visibility into the impacts of their consumption choices on total IT costs, they tend to demand more without sufficient funding, which drives higher fixed run costs that crowd out investment for innovation.
When business partners see vague buckets of technology cost instead of the applications and services they rely on and can assign value to, they question the value of IT. Because BUs don’t understand their share of IT costs and what levers they can pull to change them, there is friction instead of prioritization, feeding perceptions that IT is the “department of no.”
