Self-Service – Why it has to be better, and how AI takes self-service to the next level
In customer service, the term “self-service” often carries a negative connotation, largely due to the traditional use of Interactive Voice Response (IVR). While IVR has been a staple for decades, its limitations have resulted in subpar experiences. We have all encountered frustrating IVR systems, but with advancements in technology, self-service can now offer much more.
Download the whitepaper to explore how AI-driven self-service solutions are revolutionising customer interactions, enhancing agent performance, and driving business success.