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Open for business despite the challenges

When Covid-19 hit, the UK public and countless vital service organisations needed the go-to brand for all things motor-and-cycle-related more than ever. That meant keeping almost 450 stores and auto centres open, despite the dangers.

Having deployed 8×8 Open Communications Platform shortly before the pandemic began, Halfords was able to do just that.

With a unified, cloud-based communications system across all outlets, Halfords employees were able to work remotely wherever possible, maximising safety while enabling easy, multi-channel collaboration between teams.

Meanwhile, 8×8’s integrated contact centre technology allowed customer service teams to handle a 500% increase in calls and a 2500% upswing in web chat.

Discover how 8×8 Open Communications Platform is keeping companies open for business.

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Who We Are

Xcellent Insights is a futuristic market intelligence firm, headquartered in New York, US that focuses on providing strategic market insights. We offer a plethora of data-centric research reports and consulting services to help customers expand and explore their business strategies, obtain clarity about current business trends and future development, and attain substantial growth. Our portfolio of services includes syndicated and custom research reports driven by end-to-end market research and market intelligence studies.

What We Do

We strive to offer the best market research and consulting services to our customers that will benefit them in making informed business decisions. We provide an extensive list of market research titles falling under various industry categories such as consumer goods, food, and beverages, automotive, healthcare, and chemicals, covering latest and trending market insights. Through our services, we aim to connect an organization’s goal with lucrative outcomes globally.

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      Subscribe for more insights



      By completing and submitting this form, you understand and agree to WisdomInterface processing your acquired contact information as described in our privacy policy.

      No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.