Whether it’s automating the customer journey or building new prospects, AI has taken a lot of the repetitive work out of e-commerce.

Today’s business leaders are finding they have more time on their hands to think about their CX because they aren’t forced to manage it nearly as much. And because AI is able to resolve most customer needs faster than they ever could, it’s a win-win all around.

But that’s just scratching the surface.

In this insightful report, SAP invites you to explore the individual tools that make for excellent e-commerce CX, including:

• Smarter chatbot assistants
• Proactive sales systems
• Automatic catalog management and optimization

These are the keys to fewer delays, less human error, and helping prevent lost opportunities across the sales cycle. It’s all possible with AI at the front.