WisdomInterface
WisdomInterface
ITReport

Liveops 2026 AI Maturity Benchmark for Customer Experience

Prepared using analyst survey findings from Ryan Strategic Advisory.

Artificial intelligence continues to reshape customer experience, but enterprise leaders are sending a clear message: the future of CX isn’t AI alone. It’s a more deliberate combination of AI and human judgment.

This report reflects the views of 815 enterprise executives with strategic decision-making authority over contact centers.

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