Customer experience (CX) requirements have changed. Consumers expect every company to deliver a consistent, best-in-class experience through various channels ranging from physical locations to digital channels and contact centers. Despite the popularity of digital channels, contact centers play a crucial role in managing the entire customer lifecycle. Many companies are embracing AI-enabled customer experience solutions to support a wide range of customer sales and support demands.

AI-driven CX solutions delivered on Contact Center as a Service (CCaaS) solutions platforms paired with real-time guidance solutions allow companies to empower the agents before, during, and after an interaction. Read this whitepaper by Lopez Research and learn how AI transforms the agent experience by:

• Delivering real-time guidance and coaching
• Providing insight into every interaction to support quality
• Reducing AHT, minimizing escalations, and more.