Going Contactless With Shoppers in a Post-COVID World
2020 is behind us, and the pandemic should hopefully be following it out of the door.
Around the world, COVID has had the same effect on retail as it has consumers. People are nervous about contracting an infection in-store.
Right now, the challenge for brick and mortar retailers is to make shoppers feel more confident about going in-store while ensuring they, and staff, stay safe. This is one of the areas this guide will focus on.
It comprises the latest trends, research, technology, and views. It also sets out the challenges likely to be faced by IT and operations managers across both grocery and general retail.