Agentic Self-Service promises to transform digital customer service. Rather than simply guiding users through predefined journeys, agentic systems can execute workflows autonomously, resolving requests across systems and channels.

While the potential benefits are clear, many organizations are still evaluating how this new model fits into their existing service environments.

How complex is implementation? Where should organizations begin? How do leaders maintain quality, governance, and audit confidence as autonomy increases?

In this fireside chat, NETbuilder CIO Henry Hale and Pega CTO Don Schuerman discuss the practical realities of adopting Agentic Self-Service in enterprise environments. Drawing on real-world experience and platform insight, they explore how organizations can move from experimentation to confident deployment.

This conversation provides valuable perspective for leaders across CX, operations, technology, risk, and procurement who are assessing how agentic self-service fits into their broader service transformation strategy.

What you’ll learn:

• How complex Agentic Self-Service implementation really is in enterprise environments
• Where organizations should begin their first Agentic Self-Service initiatives
• What the implementation journey looks like
• How organizations can maintain quality, reliability, and governance standards
• What the rise of agentic systems means for traditional self-service channels
• How enterprises can remain confident in auditability and regulatory oversight

Download the video now and learn how enterprises are approaching agentic self-service implementation with confidence.