From Challenge to Change

How the pandemic became a prescription for transformation. What changed, what’s working, and what’s next for healthcare.

Pandemic survey results from the financial services industry: what changed, what’s working, and what’s next.

Pivoting in the midst of a pandemic posed tremendous challenges. But it also gave the world a glimpse into the power of digital—with all its agility, creativity, and possibility. In November 2020, we surveyed 67 healthcare organizations and 3,093 consumers across the globe to understand how things changed during the pandemic, and what those changes mean going forward.

64% plan to invest more in cloud platforms.

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