Evaluate Your Order-to-Cash Process: 15 recommended metrics to benchmark your O2C operations

World-class is defined to be the top quartile performance in operational efficiency and effectiveness process metrics. For today’s A/R teams world-class means being more productive, faster and operating the order-to-cash process at less cost.

Five Characteristics of a World-class AR Function:

  • They achieve up to 45% more cost savings than their peers
  • They enjoy a 24% saving in time spent in low-value work
  • They are 50% more likely to have advanced reporting and analytics capabilities
  • They commit 66% less errors
  • They collect 95% credit sales within payment terms

This paper outlines 15 key metrics recommended by Hackett Group that depict a world-class order-to-cash process.

Add comment

Subscribe for more insights

By completing and submitting this form, you understand and agree to WisdomInterface processing your acquired contact information as described in our privacy policy.

No spam, we promise. You can update your email preference or unsubscribe at any time and we'll never share your details without your permission.